FAQ

Pole Pole is our modular armless active eyewear system, designed for people who move across sport, outdoors, travel, and everyday life.

Pole Pole replaces traditional side arms with an adjustable tension strap, creating a lighter and more flexible wearing experience. It is designed to feel easier to wear, easier to carry, and more adaptable across different settings.

No. Pole Pole is designed for movement across sport, outdoors, travel, and everyday wear. It is made to move easily between different rhythms, places, and ways of life.

Inclusions may vary by product version, but product details and included accessories will be shown on the product page where available.

Selected models may offer different lens options. Available colors and lens choices will be shown on the product page.

We recommend choosing based on your preferred look, light conditions, and intended use. If you need help choosing, feel free to contact us before placing your order.

We do our best to present colors, finishes, and lens tones as accurately as possible. However, actual appearance may vary slightly depending on lighting, screen settings, and production variation.

If you need to make a change, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

Yes. Once your order is successfully placed, you should receive an order confirmation by email.

If guest checkout is available, you may place an order without creating an account.

We currently ship to Singapore and selected international destinations. Shipping availability will be shown at checkout.

Shipping rates vary depending on destination and shipping method, and will be shown at checkout before payment.

Delivery times vary depending on destination, shipping method, customs clearance, and local courier handling. Estimated delivery windows may be shown at checkout where available.

Orders are typically processed within a few business days. During launches, promotions, holidays, or high-volume periods, processing may take a little longer.

If tracking is available for your shipment, tracking details will be shared once your order has been dispatched.

We aim to serve selected international destinations. Availability may change over time depending on logistics, shipping coverage, and operational considerations.

International orders may be subject to customs inspection and clearance, which can sometimes cause delays outside our original estimates.

No. Import duties, taxes, VAT, GST, customs handling fees, or other destination charges may apply depending on your destination country and local customs rules.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

If there is an issue with your order, please contact us after receiving your package. Return eligibility depends on product condition, packaging, and the nature of the issue.

Please contact us as soon as possible after delivery with your order number, a description of the issue, and clear photos where possible. We will review the case and advise on the next steps.

Exchange availability depends on stock and product condition. Please contact us before sending anything back.

Please reach out to us and we will help review the shipment status with you. Resolution may depend on courier records, tracking updates, and the circumstances of the delivery attempt.

You can reach us through our contact page, email, Instagram, or WhatsApp.

contact@prettylightsoutdoor.com

Yes. We're happy to help with product and shipping questions before you place your order.