Refund policy
We hope you love your order. If there is an issue with your purchase, please contact us after receiving your package.
Return eligibility depends on the condition of the item, the original packaging, included accessories, and the nature of the request. To be considered for return, items should generally be unused, in original condition, and returned with original packaging where applicable.
For hygiene and product integrity reasons, we may decline returns for used items, items showing signs of wear, damage caused by misuse, or items that are not returned in acceptable condition.
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery with your order number, a description of the issue, and clear photos where possible. If the issue is confirmed, we will review and arrange an appropriate resolution, which may include a replacement, store credit, or refund.
Unless the issue is due to our error, return shipping costs are generally the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for returned items lost in transit.
If a return is approved, refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error.
If you would like to request a return, refund, or exchange, please contact us before sending anything back.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.